Diagnostic step 1
Capture network traffic on the laptop while reproducing the issue using Wireshark: filter for bootp or udp port 67/68 to see whether DHCPDISCOVER is transmitted and whether DHCPOFFER arrives. This is reversible and read-only.
Generated Oct 3, 2026, 12:35:03 AM
Capture network traffic on the laptop while reproducing the issue using Wireshark: filter for bootp or udp port 67/68 to see whether DHCPDISCOVER is transmitted and whether DHCPOFFER arrives. This is reversible and read-only.
Temporarily disable third-party security/network filtering (antivirus firewall) and retest to rule out packet filtering interference. If disabled, re-enable after test.
Set Wi‑Fi adapter advanced properties: disable 'Allow computer to turn off this device to save power', disable 'Wake on Magic Packet' and 'ARP offload' options; test after each change to isolate guilty feature. These changes are reversible from Device Manager.
If driver update was from OEM, try installing the vendor-provided driver (Intel generic vs Dell OEM) and/or roll back to a known-good driver; keep a copy of current driver to restore if necessary.
If Wireshark shows DHCPDISCOVER sent but no DHCPOFFER received, test with a different router/access point or a temporary open hotspot to see whether server replies are blocked. If DHCPOFFER arrives but not processed, inspect Windows DHCP Client service: restart it and review service dependencies; check Event Viewer for DHCP client errors in detail and collect logs for escalation to Microsoft or NIC vendor support if driver-level debugging is needed.