Diagnostic step 1
Collect telemetry: run OEM diagnostics to capture EC logs, battery cycle count, design/full charge capacity, and power events while reproducing (Turbo on vs off). Save logs before changing settings.
Generated Oct 3, 2026, 12:35:03 AM
Collect telemetry: run OEM diagnostics to capture EC logs, battery cycle count, design/full charge capacity, and power events while reproducing (Turbo on vs off). Save logs before changing settings.
Test with BIOS options: temporarily disable Turbo Boost or set conservative power limits to confirm behaviour is reversible; document changes and restore defaults after tests.
Try a controlled battery calibration: fully discharge and charge using OEM-recommended calibration utility, then verify capacity reporting.
If EC/BIOS updates are available from OEM, review release notes and apply cautiously; keep older BIOS binaries available to rollback. If multiple BIOS versions show issue, file a support ticket with EC logs and reproduction steps — escalate to vendor hardware support since this involves battery/EC interactions.
Avoid physically opening battery or performing high-risk repairs yourself; if battery swelling or damage is observed, stop using device and seek authorized service.